Customer Quality Engineering Specialist

Christie Digital, 809 Wellington St. N., Kitchener, Ontario, Canada Req #109
Monday, June 20, 2022
At Christie, we give bright minds the tools to be truly creative and innovative. The results can be amazing!  

We keep raising the bar by consistently setting the standards and being first to market with some of the world's most advanced projectors and complete systems displays. Christie is recognized as one of the most innovative visual technology companies in the world and offers careers that allow you to exceed your potential and collaborate with some of the brightest minds in the industry.

Join us as we support our Customer Quality Engineering team in solving the needs of our customers.


Job Description


Within Christie, our team is passionate about working with our customers to innovatively solve problems. As part of the Customer Quality Engineering team, you will have the opportunity to collaborate with our customers and take actions to ensure their satisfaction.  This role’s main focus is driving root cause analysis and quick resolution to field problems as well as collaborating closely with Christie engineering, operations groups and 3rd party suppliers to develop permanent, long term solutions.  The successful candidate will be self-motivated, and have the ability to work in a fast paced, agile environment and will seek to anticipate customer needs.


As part of our Customer Quality Engineering team, you will have the opportunity to
 

  • Consults with high profile customers
  • Collaborate and lead cross functional problem solving teams
  • Work with all global teams and act as the main escalation contact
  • Support customers and vendors specifically, in a B2B environment
  • Improve product quality and overall customer experience

Qualifications

  • University degree or a 3 year college diploma in a technical or communication field
  • A minimum of three years’ experience in design and manufacturing industry
  • Strong presentation skills to facilitate and lead cross-functional meetings
  • Strong Influence and Negotiation skills to help achieve desired outcome
  • Excellent interpersonal and communication skills to develop and maintain good relationships with internal and external stakeholders
  • Experience in root cause analysis and problem solving tools/skills (e.g. fishbone, 5-why, 8D)
  • Strong MS Office skills specifically in Excel and data analysis

Experience in the following is an asset:

  • Video processing technology
  • System design and integration
  • Design and manufacturing processes
  • Project management

This is a hybrid work opportunity with approximately 60% in-office and 40% remote.

Christie's full-time positions offer a competitive salary, vacation, health & dental benefits and employer-matched pension plan.  

Christie is an equal opportunity employer that does not unlawfully discriminate against any employee or applicant on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion, gender identity, gender expression, creed, sex, sexual orientation, age, record of offences, marital status, family status or disability.   

Christie is committed to a fair and inclusive work environment. We will endeavor to accommodate the needs of qualified applicants in all parts of the hiring process. All offers of employment at Christie are conditional upon the successful completion of a background screening.   

Christie engages a third party vendor to complete all background screening. Your consent is required prior to the process beginning.

Other details

  • Pay Type Salary
Location on Google Maps
  • Christie Digital, 809 Wellington St. N., Kitchener, Ontario, Canada