Collection Specialist (Drug and Alcohol)

603 E Washington St, Indianapolis, IN 46204, USA ● Indianapolis, IN, USA Req #975
Thursday, June 16, 2022
Job Title: Collections Specialist (Drug and Alcohol)
Department: Drug & Alcohol Testing, Indianapolis, IN
Reports to: Service Center Manager  
FLSA Status: Non-Exempt

Position Summary:  Performs drug screen collections, oral swabbing and breath alcohol tests.  Ensures chain of custody form is completed correctly. Responds to donors/customers in a timely and professional manner.  

Responsibilities/Job Duties:
Average % of time split among daily duties

70% Collect specimens (urine, hair, oral fluid) for workplace drug and alcohol tests that may be DOT or non-DOT related. This includes pre-employment, random, annual, reasonable suspicion, post-accident, return-to-duty and follow-up drug testing. May perform Point-of-Care testing as needed.

10% Completes forms and documents information following standard procedures.  Verifies donor ID and follows testing protocol depending on the type of testing completed. Ensures chain-of-custody compliance and notes irregularities identified. May follow union reciprocal and non-reciprocal procedures and protocol.
10% Greets donors, and visitors upon arrival in the waiting room of the collection area. May screen donors for medical history and/or visitors prior to entry. Ensures cleanliness of collection rooms and sanitizes areas as needed.  May stock and organize collection rooms and add bluing agent to toilets.
5%  Provide donors with additional detailed instructions when the following scenarios arise:
 Direct observe collection 
 Test refusals 
 Shy bladders 
 Urine specimen not in temperature range 
 Specimen unacceptable due to physical characteristics
5% Assist others with projects in down time. May perform other incidental duties as needed.

 Male candidate required as will be in direct observation of specimen collection of other males.

In office role.  

Qualifications required:  Willing to train the right candidate
• Excellent customer service skills
• Prior customer service experience is helpful 
• Must be detail oriented
• Prior experience in a clinic or the drug testing industry is preferred but not required
• English speaking is required. Bilingual-Spanish speaking is helpful.

Required Education:
High School Diploma
Certifications in the medical field are helpful, but not required 

Physical Working Conditions (ADA):
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this job, the employee is regularly required to stand for prolonged periods of time, talk, hear, walk, sit, stand, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms.  Employee must occasionally lift up to twenty-five (25) pounds.  Specific vision abilities required by the job include: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work Environment: The noise level in the work environment is moderate
Company Information: DISA Global Solutions is an industry-leading safety and compliance solutions provider. These include drug and alcohol testing, background screening, occupational health screening, transportation compliance, and more. DISA has been servicing customers across the U.S. and Canada since 1986 and employs more than 800 team members across 30 locations.
Our entire team is committed to high quality and customer service excellence. When you join the DISA family, you join an industry leader that more than 27% of fortune 500 companies use. With a rich history of IT innovation, DISA has developed some of the most advanced platforms in our industry. These platforms support more than 40,000 customers and complete more than 6 million orders each year. 

DISA offers a collaborative and team-oriented culture with monthly appreciation events, as well as competitive pay, a robust benefits package, and an exciting place to work. Our internal learning and development team also provides the resources for employees to engage in continuing education and training, paving the way for numerous opportunities for career advancement. 

Other details

  • Job Family Specialist
  • Job Function Medical / Collections
  • Pay Type Hourly
  • Travel Required No
Location on Google Maps
  • 603 E Washington St, Indianapolis, IN 46204, USA
  • Indianapolis, IN, USA