Driver Qualification Representative

1030 Celis St, San Fernando, CA 91340, USA ● San Fernando, CA, USA Req #1017
Thursday, August 4, 2022

Job Title: Driver Qualification (DQ) Specialist               

Department:  Driver Qualification

Location: San Fernando, CA (DECS)                      

Reports to:  Operations Managers         

FLSA Status:  Non-Exempt

Company Information: DISA Global Solutions is a fast-paced, growing company focused on providing safety and compliance solutions, which include drug and alcohol testing, background screening, occupational health screening, and transportation compliance. We have over 700 employees across North America including our Houston, Texas headquarters which houses nearly 300 employees. DISA has specialized in promoting workplace health and safety since 1982 and is the leading provider of drug and alcohol testing and background screening in the energy sector. We’re also the fastest growing transportation compliance in the industry! DISA is highly committed to quality and service excellence, and our team of IT innovators has developed one of the most advanced platforms in the industry.
 

DISA employees are offered a competitive pay and benefits package and a fun and exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities of career advancement. We offer monthly appreciation events and strive to provide a learning environment where each employee is encouraged to participate in continuing education and training.


Position Summary:  

The Driver Qualification (DQ) Specialist is responsible for auditing driver applications to ensure that each driver is fully compliant with state and federal Department of Transportation regulations. The position also performs a weekly follow-up of missing or incomplete information.
 

Responsibilities/Job Duties:

Average Percent of Time

Responsibility

 

55%

 

Managing the workflow and processing DOT mandated Previous Employer Inquiries. Keeping attention to detail and accuracy.

 

25%

Demonstrate excellent customer service, engage with clients over email, on the phone or through the chat operator console.

 

10%

 

Staying current on all company policies, FMCSA Regulations, and departmental procedures.

 

10%

 

 

Effective communication with team members and operations manager.

 

 

Essential functions and responsibilities:

  • Represent the company, its employees and the work environment with a positive attitude and demeanor.
  • Stay current on all DECS company policies, procedures and practices.
  • Stay current on all Federal and State regulations, pertaining to department.
  • Retrieve DQ application electronically via PDF file from the specific queue assigned to each auditor.
  • Audit the PDF file for missing or incomplete information. If file is found to be incomplete, make appropriate notations in the DQ FileMaker database.
  • Update driver status page (Compliance Page) with the application’s status.
  • Update driver employment history folder.
  • Update driver employment gap portal.
  • Send email to client advising of any incomplete documentation so that client can resubmit revised docs. 
  • Update driver record in DQ FileMaker database.
  • Perform weekly follow-up of missing or incomplete information.
  • Superior attention to detail and accuracy.
  • Ability to think in a clear, logical and organized manner and work under minimal supervision.
  • Strong computer skills in the areas data entry and data management.
  • Solid working knowledge of Adobe Acrobat Writer, Foxit Phantom PDF, Microsoft Office and FileMaker.
  • Ability to use the Internet as a research tool, when required.
  • Ability to effectively interact and communicate with coworkers, clients and vendors.
  • Effective written, verbal and interpersonal skills for summarizing and communicating findings.
  • Ability to concentrate and work efficiently and consistently.
  • Ability to use hands and eyes repetitiously through the use of a computer monitor and keyboard.
  • Ability to sit, stand, walk, kneel and bend for extended periods of time.
  • DQ Cleans up EH analyzing duplicates, carryovers, etc. to process clean EH to PEI.

 

Secondary Functions:

  • Participate in cross-training programs to enhance versatility and ensure development of career path.
  • Perform other job-related duties as assigned.
  • Continually observe surroundings and maintain a mindset of vigilance as it relates to the security of the facility.
  • Special Projects
  • Shift focus and able to multitask

 

Qualifications desired:

  • Superior attention to detail and accuracy.
  • Ability to think in a clear, logical and organized manner and work under minimal supervision.
  • Strong computer skills in the areas data entry and data management.
  • Solid working knowledge of Adobe Acrobat Writer, Foxit Phantom PDF, Microsoft Office and FileMaker.
  • Ability to use the Internet as a research tool, when required.
  • Ability to read and comprehend Federal Motor Carrier Safety Administration rules an regulations and apply them to day-to-day job functions.
  • Ability to effectively interact and communicate with coworkers, clients and vendors.
  • Effective written, verbal and interpersonal skills for summarizing and communicating findings.
  • Ability to concentrate and work efficiently and consistently.
  • Ability to use hands and eyes repetitiously through the use of a computer monitor and keyboard.
  • Ability to sit, stand, walk, kneel and bend for extended periods of time.

 

Education required:

  • High school diploma or equivalency
  • Experience level - 6 months to 1 year

 

Education preferred:

  • Bachelor’s Degree or Associate in Arts Degree
  • Experience level - 2 to 3 years

 

Overtime:

·      Overtime will be based on the need of the department and the department workload.

 

Travel %:

·       No Travel Required

 

Physical Working Conditions (ADA):

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

·      Physical demands: While performing the duties of this job, the employee is regularly required to talk, hear, walk, sit, stand, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms.  Employee must occasionally lift up to twenty - five (25) pounds.  Specific vision abilities required by the job includes: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
 

·      Work Environment: The noise level in the work environment is moderate.

Work Schedule -   
Mon - Fri 9:30 AM to 6:00 PM (PST)

Other details

  • Job Family Representative
  • Job Function Operations
  • Pay Type Hourly
  • Travel Required No
Location on Google Maps
  • 1030 Celis St, San Fernando, CA 91340, USA
  • San Fernando, CA, USA