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E-Commerce Sales - Customer Service Specialist

65 S Columbus Ave, Freeport, NY 11520, USA Req #2788
Wednesday, June 22, 2022
Since 1858, Hajoca has been blending the strengths and clout of a large company with freedom and opportunity for employees. The company will continue to grow and prosper because our fundamental business philosophy works: emphasis on entrepreneurial spirit, expert knowledge, strong incentives for our employees, and devotion to Hajoca’s proven business principles of “Service, Integrity, Reliability."

Job Purpose

Responsible for processing eCommerce orders. Resolve complaints, errors, order questions, billing, cancellations, and other queries.

 

Duties and Responsibilities

  • Utilize computer technology (ERP, online selling platforms, ticket management system, etc.) to fulfill orders

  • Electronically view, update and print order tickets

  • Arrange shipping or freight when necessary

  • Suggest solutions/alternatives when item unavailable or discontinued

  • Communicate with customers via phone and email

  • Assist with placement of orders, cancellations or exchanges

  • Resolve customer complaints via phone, email, or social media

  • Greet customers warmly and ascertain problem or reason for calling

  • Understand and advise customers on online policies (shipping, returns, dates, etc.)

  • Answer questions about terms of sale

  • Attempt to persuade customer to reconsider cancellation

  • Inform customers of deals and promotions

  • Up-sell/cross-sell products and services

  • Work with Customer Service Supervisor to ensure proper customer service is being delivered and processes and procedures are being followed

  • Close out or open tickets

  • Interact with Data Specialists, Showroom staff and Warehouse staff


Qualifications

  • Education - Associates degree or Bachelor's degree preferred 

  • Specialized knowledge Must have at least two years of customer service experience

  • Skills Experience with ERP(Eclipse) a plus

  • Strong communication and written skills 

  • Self Motivated and Enthusiastic

  • Ability to work in a high-energy, fast paced environment and easily adapt to change

Hajoca Corporation is an Equal Opportunity/Affirmative Action Employer (Equal Opportunity Employer/Veterans/Disabled). 


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca values diversity, equity and inclusion and this policy applies to all employment practices at Hajoca.  Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process.  Please let us know if you need assistance or an accommodation due to a disability.


We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a background investigation subject to any federal, state and local laws.

Other details

  • Pay Type Hourly
  • Min Hiring Rate $18.00
  • Max Hiring Rate $19.00
  • Travel Required No
  • Required Education Bachelor’s Degree
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Location on Google Maps
  • 65 S Columbus Ave, Freeport, NY 11520, USA