Malaysia | Operations Supervisor (English & Malay Speaking) | BPO - Content Moderation
Majorel Malaysia, Suite 27-11, Level 27, GTower,, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Req #6118
Thursday, March 21, 2024
We are hiring Operations Supervisor/Team Lead (English & Mandarin Speaking) with BPO/Call Center experience to join our team. Apply today and join #MajorelOneTeam!
Why Join Us?
- Competitive remuneration package (Basic Salary + Generous KPI bonus program + Shift Allowance + Annual Increment).
- RM3000 flexi benefit per annum (Optical, Dental, IT gadget and also flight ticket when you travel !!)
- Convenient working location (5 minutes walk from Ampang Park LRT station).
- Excellent growth and advancement opportunities - we offer you support, skill development, coaching opportunity and training programs to help you succeed.
- Employee engagement, recognition and appreciation program.
- Annual Leave/ Sick Leave / Hospitalization Leave/ Birthday Leave / Child care or Elderly Care Leave/ Marriage Leave / Maternity Leave or Paternity Leave / Marriage Leave and many more.
- Comprehensive insurance coverage (Group Health Hospitalization Insurance covering spouse + child).
- Multinational working environment - Take you career to the next level working with people from different nationalities, background, culture.
Job Responsibilities:
- Oversee and supervise a team of agents, monitor agent attendance, performance and productivity.
- Ensure agents are continuously kept abreast of operational changes.
- Conduct agent observation and provide feedback.
- Ensure uniform understanding and adherence to policies, procedures and company programs.
- Assist in developing and streamlining procedures.
- Coach, motivate, reward, counsel and assist with disciplinary actions as necessary.
- Provide quality service to both internal and external customers – on and off-line.
- Assist agents with customer interaction on situations requiring special handling.
- Ensure open flow of communication between agents, supervisors and management.
- Prepare and ensure accuracy of reports.
- Assure service level standards are met.
- Perform other duties as assigned.
Job Requirements:
- Diploma or Bachelor’s Degree holder is preferable.
- Possess minimum 1 year team lead/supervisory working experience in BPO/Call Center. An assertive, well-organized self-starter with demonstrated supervisory experience in managing operations.
- A detail-oriented person with excellent written and verbal communication skills in both English & Malay languages.
- Must know how to use excel file for reporting.
- Demonstrate behaviors that support high quality standards.
- Recognize trends and escalate information as appropriate.
- Proven track record of success to motive agents and exceed performance metrics.
- Present information effectively and persuasively across various communication channels.
- Problem solving to gather and analyze information and uses it to develop effective solutions.
- Tolerate stressful situations well.
- Able to work on 24/7 rotational shift.
This posting is inactive.
- Majorel Malaysia, Suite 27-11, Level 27, GTower,, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia