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  • Clark | Workforce Supervisor - WFM

    Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5661
    Wednesday, November 15, 2023
    Position Summary: The Workforce Supervisor is responsible for overall management & direction and motivation of the workforce Analysts and SMEs. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly.  Monitors service levels and directs real-time forecasting to meet service levels. Provides advice to management on the most efficient and cost-effective strategies to deliver on service level agreem ... More
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  • Alabang | Analyst: Workforce Forecasting/Planning

    Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #5005
    Monday, November 6, 2023
    Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship ... More
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  • Alabang | WFM Reporting Analyst II

    Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #4687
    Tuesday, October 31, 2023
    Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurshi ... More
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  • Majorel Clark | Training Supervisor - Sales Account

    Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5576
    Wednesday, October 25, 2023
    Position Summary: The Lead Trainer may interface with the program client to provide feedback on Learning Content structure and effectiveness. The Lead Trainer is also responsible for Core and In-Team Trainer development. The Lead Trainer maintains classroom space including application verification and are experts on the training environment, processes and tools as well as Learning Event Coordination and Logistics and Training Effectiveness analysis. Exceptions of cross-site support may be warran ... More
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  • Alabang | Real Time Analyst

    Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #5417
    Wednesday, September 13, 2023
    Position Summary: The Real Time Analyst is a Workforce Management role that reports to the Workforce Manager and will take direction from the Workforce Forecasting and Scheduling Analyst. The RTA responsibilities include monitoring multiple queues and agents from multiple programs to ensure consistent service is maintained.    Overall Responsibilities:  Monitor agent activity in real time using Aspect Real Time Adherence and Aspect Director. Report to the Operations teams agents that are not ad ... More
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  • Malaysia | Customer Service Representative (English & Cantonese) | BPO - Call Center: Hospitality/Travel Project

    Majorel Malaysia, Suite 27-11, Level 27, GTower,, Kuala Lumpur, MY-14, MYS ● Req #5382
    Monday, September 11, 2023
    We are hiring Customer Service Representative (English & Cantonese) to join the team supporting our client who is one of the World’s Leading Travel Companies. Apply today and let’s join #MajorelOneTeam   Why Join Us? Competitive remuneration package (Basic Salary + Language Allowance + Generous KPI bonus program + Shift Allowance + Annual Increment). RM3000 flexi benefit per annum (Optical, Dental, IT gadget and also flight ticket when you travel !!) Convenient working location (5 minutes walk ... More
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  • Alabang | Analyst: WFM Reporting II

    116 Eastwood Ave, Bagumbayan, Quezon City, 1800 Metro Manila, Philippines ● Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #5101
    Thursday, September 7, 2023
    Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship ... More
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  • Alabang | Analyst: WFM Reporting II

    116 Eastwood Ave, Bagumbayan, Quezon City, 1800 Metro Manila, Philippines ● Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #5101
    Thursday, August 24, 2023
    Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship ... More
    Apply

  • Alabang | Analyst: Workforce Forecasting/Planning

    Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #5005
    Wednesday, August 16, 2023
    Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship ... More
    Apply

  • Alabang | Analyst: WFM Reporting II

    116 Eastwood Ave, Bagumbayan, Quezon City, 1800 Metro Manila, Philippines ● Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #5101
    Tuesday, July 11, 2023
    Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship ... More
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  • Alabang | Information Security Analyst

    Alabang, Muntinlupa, Metro Manila, Philippines ● Req #4800
    Tuesday, June 27, 2023
    Company Summary: Majorel (dba Arvato) supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 32 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true e ... More
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  • Alabang / Eastwood | Real Time Analyst

    Majorel Philippines Corp., 5/F E-Commerce Plaza Bldg., Quezon City, PH-NCR, PHL ● Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #5004
    Tuesday, June 20, 2023
    Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship ... More
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  • EASTWOOD | Auditor: Financial Invoicing (Audit, Risk and Compliance)

    116 Eastwood Ave, Bagumbayan, Quezon City, 1800 Metro Manila, Philippines ● Req #4573
    Tuesday, March 28, 2023
    Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consume ... More
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  • EASTWOOD | Real Time Analyst

    E-Commerce Road, Bagumbayan, Quezon City, 1800 Metro Manila, Philippines ● Req #4153
    Tuesday, January 3, 2023
    Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepre ... More
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  • Clark | Customer Service Representative III Search Engine Optimization Account | 9731 ( January 02, 2023)

    Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #4045
    Sunday, December 4, 2022
    Position Summary:The Customer Service Representative, Digital Marketing, works in the online advertising sector partnering with SMB (Small and Medium-sized Business).  The focus is on SMB advertisers acting as a trusted consultant providing the right digital media solution and support.  The Customer Service Representative delivers solutions across search, display, and social media, optimized for the SMB enterprises. The Customer Service Representative works alongside advertisers helping them rea ... More
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  • EASWOOD | Quality Specialist | Pioneer Account

    Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #3954
    Wednesday, November 16, 2022
    Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurshi ... More
    Apply

  • EASTWOOD | Quality Specialist | Pioneer Account

    Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #3954
    Wednesday, November 16, 2022
    Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurshi ... More
    Apply

  • ALABANG | Travel Account (CSR I)

    Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #3467
    Wednesday, August 10, 2022
     Company Summary: At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today!   Position Summary: This position is responsible for providing problem resolution and world class customer expe ... More
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  • ALABANG | Travel Account - CSR I

    Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #3210
    Wednesday, June 29, 2022
     Company Summary: At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today!   Position Summary: This position is responsible for providing problem resolution and world class customer experiences for ... More
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  • ALABANG | Travel Account (CSR I)

    Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #3067
    Saturday, June 11, 2022
     Company Summary: At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today!   Position Summary: This position is responsible for providing problem resolution and world class customer experiences for ... More
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  • ALABANG | Premiere Account Specialist (CSR IV)

    Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #2025
    Friday, November 19, 2021
    Department:                 Operations                   Reporting to:   Operations Supervisor   Compensation Band/Level:  Specialist 2D          Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and t ... More
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  • Alabang | Quality Supervisor | Chengyang

    Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #856
    Thursday, February 18, 2021
    Department:     Quality                                                             Reporting to:   TQM or Quality Director Compensation Band/Level:  3B             Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, ... More
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  • ALABANG | WFM Specialist - Forecasting & Scheduling

    Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #206
    Tuesday, September 1, 2020
    Position Summary: The Workforce Planner (Scheduling and Forecasting) is key to the success of the business unit. This is a workforce management position responsible for analyzing and validating forecasted volume and building staffing/scheduling plans to incorporate and/or meet business unit plans, productivity and service objectives. This is a specialized workforce management role, reporting to the Workforce Manager. The analyst develops queue and overhead forecasts for long and short term ... More
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