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Senior CRM & Lifecycle Marketing Manager

Austin, TX, USA ● Burlingame, CA, USA ● Las Vegas, NV, USA Req #15
Wednesday, July 20, 2022

We are looking for a data-driven, customer obsessed and proven Senior CRM & Lifecycle Marketing Manager to help lead the next phase of growth for our brands. This hands-on role will focus on email, SMS, and bringing customers through the full funnel, from acquisition through to loyalty and retention. This role reports into the Head of Player Development.

This role will be responsible for increasing lifetime value for customers, driving retention and engagement. You will be able to balance marketing, operations, analytic thinking, and people management skills to succeed. You will sometimes be teaching and leading the team, and other times rolling up your sleeves to dig into campaigns and marketing data yourself. This is a unique opportunity to do much more than traditional CRM, and because of that, you will have an immediate impact on the success of our business. If you love using data to drive high- impact projects that grow and retain customers, this role is for you.


The Senior CRM & Lifecycle Marketing Manager will utilize quantitative and qualitative data to build user loyalty and retention among PLAYSTUDIOS’ customer base by building long-term relationships with our users. This is an exciting opportunity to join a world-class team and bring our exciting games and one-of-a-kind loyalty proposition to even more fans worldwide.

Responsibilities

  • Develop and implement lifecycle programs that will be targeted based upon a customer’s past purchases, activity, and behavior to engage and retain them in our games, our rewards and loyalty program.
  • Champion the CRM strategy to drive increased frequency across customer segments. Lead, mentor, and continue to build a world class Lifecycle CRM Teams across our American Studios.
  • Focus on quantitative analysis and analytics: Dashboards, Reporting, & Insights. Report on the success of campaigns and use that data to drive actionable decisions to grow the business.
  • Have a deep experience with A/B testing and always looking for your next opportunity to drive marketing results.
  • Develop and execute customer segmentation strategies, with the ability to work at both a strategic and execution level.
  • Maintain expert knowledge on email marketing trends, best practices, technologies, and consumer privacy laws.
  • Work closely with the product and marketing teams to ensure we are aligned on business needs and upcoming improvements to help design and execute campaigns.
  • Creating and developing a SMS lifecycle program for our loyalty rewards platform

Required

  • 5+ years of lifecycle strategy (or equivalent experience) and hands-on journey building
  • BS Degree in Marketing or related field
  • Excellent analytical skills and a data driven mindset
  • Expertise and robust experience with CRM tools around campaign management, email, push notifications, SMS, and in app messaging experience with Braze is a major plus.
  • Experience implementing loyalty, CRM, segment migration, and automation marketing programs and processes
  • Proven track record of managing complex segmentation strategies and customer lifecycle programs
  • Extremely strong written and communicative skills
  • Basic knowledge of and experience with database and business intelligence tool sets
  • Ability to oversee multiple work streams simultaneously and equally comfortable delegating or owning tasks, no matter how big or small.
  • Collaborative and can communicate your ideas and program results clearly & effectively to all levels of the organization

Preferred

  • 2+ years of managing and mentoring a team

Benefits and Perks

  • 100% health premium coverage for you and your dependents
  • 401K match and Restricted stock units
  • Flexible vacation policy
  • Employee-driven entertainment, happy hours, and team-building events
  • Snacks and drinks are available in the kitchen
  • Casual work environment

PLAYSTUDIOS is an equal opportunity employer. Applicants will be considered regardless of their sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military or veteran status, or other protected category under the law.
 

About PLAYSTUDIOS
 

PLAYSTUDIOS is the developer and operator of award-winning free-to-play casual games for mobile and social platforms. The company’s collection of original and published titles is powered by its groundbreaking playAWARDS loyalty marketing platform, which enables players to earn real-world rewards from a portfolio of global entertainment, retail, technology, travel, leisure, and gaming brands across 17 countries and four continents. Founded by a team of veteran gaming, hospitality, and technology entrepreneurs, PLAYSTUDIOS brings together beautifully designed mobile gaming content with an innovative loyalty platform in order to provide its players with an unequaled entertainment experience and its partners with actionable business insights. To learn more about PLAYSTUDIOS, visit playstudios.com

Other details

  • Pay Type Salary
  • Required Education Bachelor’s Degree