Digital Marketing Analyst

Purpose:

The primary purpose of this role is to provide support in the assigned area of the order-to-cash process and associated IT solutions to support Marketing and Marketing Operations. The Digital Marketing Consultant will report to the Sr. Mgr Commercial Excellence within Enterprise Application Services.

Primary Responsibilities:

•  Work cohesively with IT resources, process stewards, and business representatives on understanding the needs of Sylvamo’s business partners Marketing and Marketing Operations Solutions
• IT resources, process stewards, and business representatives on understanding the needs of Sylvamo’s business partners Marketing and Marketing Operations Solutions
• Understand, design, build, implement and sustain solutions to support the assigned order-to-cash processes.                                                                     
• This includes, but is not limited to:               
• Customer Experience Platform Management
• Digital Asset Management
• Marketing applications and mobile applications
•  Integrations between marketing applications and SAP environments
• Evaluate and drive alternative solutions that meet business needs while maintaining standard
• Plan and lead assignments, track progress, communicate milestones and escalate issues
• Lead and execute proof of concept testing in a cross-team environment to validate design assumptions
• Configure applications to enable defined business processes and maintain configuration documentation
• Identify, document, and perform functional testing to ensure the completeness and accuracy of the solution
• Work both independently and collaboratively to ensure the delivered design meets the business requirements
• processes, procedural and system changes; escalate problems of high complexity and severity
• Identify, assess impact, and provide re recommendations for resolution of issues related to business
• Work with our business and IT partners to support, identify, gather information, and develop change requests for existing sustain issues or new requirements
• Analyze and understand business data to support decision-making effectively present information
• Manage vendor relationships and agreements:
• Work with vendors to ensure service levels are met and expectations managed while providing leadership in continually improving and maturing partnerships to provide the highest level of customer service
• appropriately
• Utilize targeted metrics for reporting vendor compliance/performance, leveraging scorecards
• Negotiate strategic enterprise agreements for key vendors and Managed Service Providers

Knowledge & Experience:

• Bachelor’s degree computer science or related field is preferred
• 5+ years of business or IT work experience in IT project management or marketing is preferred
• Mobile Application Technical Knowledge is a plus
• Understanding of Marketing and Marketing Operations processes preferred
• Strong analytical, communication and
• Agile experience is a plus. Knowledge of agile methodologies preferred.
• Adaptive to changing business needs and the and the ability to work in a variety of different business situations
• including Availability Management, Capacity and Performance Management, Incident Management, Problem
• Management, Infrastructure and Platform Management, Change Control, and Monitoring and Event Management
• Experience dealing within and navigating a diverse
• Understands business requirements and can communicate technology concepts to business owners in a clear and concise manner
• Demonstrated excellence in written and verbal communication skills at the Technical, Management and Executive Levels

• Competencies:
• Business Acumen
• Command Skills
• Composure
• Conflict Management
• Cross-Cultural Sensitivity
• Customer Focus
• Dealing with Ambiguity
• Delegation
• Drive for Results
• Ethics and Values
• Innovation Management
• Interpersonal Savvy
• Perseverance
• Personal Learning
• Managing Through Systems
• Managing Vision & Purpose
• Motivating Others
• Negotiating
• Organizing
• Dealing with Paradox
• Process and Change Management
• Strategic Agility