Associate Product Consultant

Austin, TX, USA ● Virtual Req #77
Friday, April 22, 2022
At Watermark, we partner with institutions of higher education to improve student learning and institutional quality with proven, reliable, and user-friendly assessment management and e-portfolio solutions and supporting services. Watermark is a recognized leader in student assessment, portfolio and accreditation. We serve over 1,700 institutions and close to a million students across the country.


 Product Consultant

 The Associate Product Consultant plays a central role in guiding clients through software training, from system resource configuration to best-practice guidance. An Associate Product Consultant is the consummate trainer and teacher, whose position requires them to engage campus stakeholders with expert knowledge, strong communication, and effective, dynamic training. As a new team member in an associate-level position, this person must be a self-starter, a skilled listener, and ready to take control of their own learning. 


Essential Duties and Responsibilities

·       Guide administrative users on product best practices and provide skills-based training based on client goals

·       Provide training to customers in a 1:1 web-based environment

·       Maintain project documentation and task lists for transparency with clients and internal stakeholders

·       Escalate internal and external project roadblocks to the Project Manager and Client Success Manager to facilitate a quick, smooth project completion and quick time to value

·       Gain and demonstrate familiarity and knowledge relating to regional and professional accrediting agencies in higher education and quality assessment practices to guide partner institutions through assigned functionalities

·       Gain and demonstrate expert knowledge on software functionalities by understanding application behavior and contextual uses of the tools

·       Collaborate with internal stakeholders to develop, revise, and update documentation

·       Identify and communicate system enhancements in assigned functionality 

·       Facilitate external presentations as needed, including site visits and conferences

·       Travel up to 10%

Required Qualifications (all of the following)

·       Bachelor’s degree

·       Experience training adult learners

·       Experience working with educational software or other web-based applications

·       Proficient computer skills using basic software (i.e., Microsoft Office suite)

·       Effective verbal and nonverbal communication skills


Preferred Qualifications (any one or more of the following)

·       Experience managing higher education curriculum

·       Experience working with basic HTML

·       Experience working for an HBCU, For-Profit Institution, or an accredited Community College or Technical College

·       Experience in data collection and data analysis

·       Bilingual, any language in addition to English considered

·       Master’s degree or professional certification

 Benefits and Perks

  • Competitive salary 
  • Flexible PTO
  • Flexible work schedule
  • Family Bonding Leave
  • Sick Leave
  • Professional development  reimbursement
  • Gym reimbursement through UHC  
  • Health insurance plans
  • HSA/FSA ( dependent Care FSA )
  • Dental Insurance
  • Life and Accidental insurance
  • Short term disability
  • 401 K with company matching
  • Calm subscription 
  • Employee referrals incentive
  • Affinity Groups


About Watermark

Watermark’s mission is to put better data into the hands of administrators, faculty, and students everywhere to empower them to connect information and gain insights into learning that will drive meaningful improvements. Through its innovative educational intelligence system, Watermark supports over 1,600 institutions around the world in developing an intentional approach to learning so that they can leverage data for a more holistic view of learning, faculty and staff impact, and institutional quality.

 For more information on Watermark, visit

Watermark is an equal opportunity employer and does not discriminate against an individual based on the individual's race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected characteristic or activity.

Other details

  • Pay Type Salary
Location on Google Maps
  • Austin, TX, USA
  • Virtual