At Watermark, we partner with institutions of higher education to improve student learning and institutional quality with proven, reliable, and user-friendly assessment management and e-portfolio solutions and supporting services. Watermark is a recognized leader in student assessment, portfolio and accreditation. We serve over 1,700 institutions and close to a million students across the country.For more information on Watermark, visit www.watermarkinsights.com.
The Collections Manager will play a key role in customer collections and will help the team build and maintain a data-centric financial infrastructure. The Collections Manager’s primary focus will be on the management of the collections team, managing escalations, and the collection of past due accounts.This role will also be responsible for the implementation of a new account receivable management system. This person should be competent in account receivable workflow processes as this role may eventually include other areas of account receivables. The right candidate should enjoy building relationships with customers and be comfortable talking on the phone.
The Collections Manager position reports to the Accounts Receivable Manager.
Essential Duties and Responsibilities:
Manage Collections Staff
Handle Collections escalations promptly and effectively
Collections on past due accounts receivables via phone and email
Understand and explain key collections metrics (i.e., AR aging trends, DSO, bad debt analysis)
Documenting workflow processes around collections
Lead the continuous improvement process to maximize efficiency within the collection team
Other projects and duties as assigned
Bachelor’s degree, preferable in accounting
Minimum of 5+ years’ experience of billing, collections, or customer service experience
Preference given to candidates with Salesforce experience
Preference given to candidates with Sage Intact experience
Preference given to candidates with management experience
A professional communication styles
Strong team player with ability to work with remote teams cross functionally
Highly organized, structured & process-oriented, with great attention to detail, accuracy & consistency
A curious mind with a passion for problem-solving
Flexibility to pivot focus as new challenges arise
Benefits and Perks
Flexible work schedule
Family Bonding Leave
Professional development reimbursement
Gym reimbursement through UHC
Health insurance plans
HSA /FSA ( dependent Care FSA )
Life and Accidental insurance
Short term disability
401 K with company matching
Employee referrals incentive
Watermark’s mission is to put better data into the hands of administrators, faculty, and students everywhere to empower them to connect information and gain insights into learning that will drive meaningful improvements. Through its innovative educational intelligence system, Watermark supports over 1,600 institutions around the world in developing an intentional approach to learning so that they can leverage data for a more holistic view of learning, faculty and staff impact, and institutional quality.
For more information on Watermark, visit www.watermarkinsights.com.
Watermark is an equal opportunity employer and does not discriminate against an individual based on the individual's race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected characteristic or activity.
- Pay Type Salary
- Austin, TX, USA