Collections Manager

Collections Manager

At Watermark, we partner with institutions of higher education to improve student learning and institutional quality with proven, reliable, and user-friendly assessment management and e-portfolio solutions and supporting services. Watermark is a recognized leader in student assessment, portfolio and accreditation. We serve over 1,700 institutions and close to a million students across the country.For more information on Watermark, visit www.watermarkinsights.com.

The Collections Manager will play a key role in customer collections and will help the team build and maintain a data-centric financial infrastructure. The Collections Manager’s primary focus will be on the management of the collections team, managing escalations, and the collection of past due accounts.This role will also be responsible for the implementation of a new account receivable management system. This person should be competent in account receivable workflow processes as this role may eventually include other areas of account receivables. The right candidate should enjoy building relationships with customers and be comfortable talking on the phone.

The Collections Manager position reports to the Accounts Receivable Manager.

Essential Duties and Responsibilities:

• Manage Collections Staff

• Handle Collections escalations promptly and effectively

• Collections on past due accounts receivables via phone and email

• Understand and explain key collections metrics (i.e., AR aging trends, DSO, bad debt analysis)

• Documenting workflow processes around collections

• Lead the continuous improvement process to maximize efficiency within the collection team

• Other projects and duties as assigned
   

Requirements:

• Bachelor’s degree, preferable in accounting

• Minimum of 5+ years’ experience of billing, collections, or customer service experience

• Preference given to candidates with Salesforce experience

• Preference given to candidates with Sage Intact experience

• Preference given to candidates with management experience

• A professional communication styles

• Strong team player with ability to work with remote teams cross functionally

• Highly organized, structured & process-oriented, with great attention to detail, accuracy & consistency

• A curious mind with a passion for problem-solving

• Flexibility to pivot focus as new challenges arise

Benefits and Perks

• Competitive salary

• Flexible PTO

• Flexible work schedule

• Family Bonding Leave

• Sick Leave

• Professional development reimbursement

• Gym reimbursement through UHC

• Health insurance plans

• HSA /FSA ( dependent Care FSA )

• Dental Insurance

• Life and Accidental insurance

• Short term disability

• 401 K with company matching

• Calm subscription

• Employee referrals incentive

• Affinity Groups