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  • Greenville, SC, USA ● Greenwood, SC, USA ● Majorel, USA, Inc., 400 Executive Center Drive, Greenville, SC, USA ● Req #3760
    Friday, September 30, 2022
    Position Summary: The customer service/technical support representative handles customer questions and resolves customer’s technical issues. The diagnosis and provision of a path to resolve inquiries and technical issues related to all aspects of our client’s product line are the main responsibilities of this position. This position will start as a work at home agent with the expectation of returning to the site at some point.   Please note you MUST live within the Greenvil ... More
  • Detroit, MI, USA ● Req #3761
    Wednesday, September 28, 2022
    Operations - Operations (Level I) Manager PM Shift Position Summary: The Operations Manager will oversee the overnight performance of call center supervisors and their respective teams. This includes the analysis and review of the day-to-day operations, budget management, team development, and client satisfaction.   Overall Responsibilities: Lead, manage and develop supervisors through interactions and motivation Foster a culture of team spirit and hospitality Highly visible and acce ... More
  • Majorel US, Inc., Detroit, MI, USA ● Req #3743
    Friday, September 23, 2022
    Position Summary: Content Reviewers/Moderators are responsible for the day to day management of Application or Internet content, ensuring a quality experience is provided to millions of application or internet users.  Reviewers have the opportunity to make a significant and direct impact on the quality of social media and advertising products.  Work includes screening and monitoring social media sites or applications for abusive, violent, maliciously false or other inappropriate content ens ... More
  • Majorel, USA, Inc., 400 Executive Center Drive, Greenville, SC, USA ● Req #3742
    Thursday, September 22, 2022
    Position Summary: This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications.  This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations ... More
  • Majorel US, Inc., Detroit, MI, USA ● Req #3703
    Friday, September 16, 2022
    Position Summary: Content Reviewers/Moderators are responsible for the day to day management of Application or Internet content, ensuring a quality experience is provided to millions of application or internet users.  Reviewers have the opportunity to make a significant and direct impact on the quality of social media and advertising products.  Work includes screening and monitoring social media sites or applications for abusive, violent, maliciously false or other inappropriate content ens ... More
  • Arizona, USA ● Arkansas, USA ● Douglas, AZ 85607, USA ● Florida, USA ● Georgia, USA ● Idaho, USA ● Iowa, USA ● Kansas, USA ● Kentucky, USA ● Michigan, USA ● Montana, USA ● North Carolina, USA ● Ohio, USA ● Oklahoma, USA ● Pennsylvania, USA ● Tennessee, USA ● Texas, USA ● Virginia, USA ● Req #3673
    Thursday, September 8, 2022
    NOW HIRING CUSTOMER SERVICE REPRESENTATIVES (Premium Tech Support)  STARTING PAY 16.00, PAID TRAINING, PLUS BENEFITS, TUITION REIMBURSEMENT, 401K MATCH & MORE.   WORK FROM HOME OPPORTUNITY     Open to residents of Pennsylvania, Tennessee, Montana, North Carolina, Georgia, Michigan, Ohio, Texas, Iowa, Arizona, Oklahoma, Kentucky, Idaho, Virginia, Florida, Arkansas and Kansas.    Position Summary: The customer service/technical support representative handles customer quest ... More
  • Majorel US, Inc., 8380 S Kyrene Rd, Tempe, AZ, USA ● Majorel USA, Inc., 108 Monticello Rd., Weaverville, NC, USA ● Majorel, USA, Inc., 29011 Commerce Center Dr, Valencia, CA, USA ● Majorel, USA, Inc., 400 Executive Center Drive, Greenville, SC, USA ● Req #3514
    Tuesday, September 6, 2022
    Position Summary:Position is responsible for coordination, planning, management and execution of special projects assigned to the operational unit.  Required to meet standards to include deadline and quality requirements. Identifies needed resources. May assemble a team and assigns tasks and responsibilities. Required to act independently to complete assignments.  Reporting and other duties may also be assigned.   Overall Responsibilities: ·      In collaboration with various departments, review ... More
  • Majorel US, Inc., 8380 S Kyrene Rd, Tempe, AZ, USA ● Majorel USA, Inc., 108 Monticello Rd., Weaverville, NC, USA ● Majorel, USA, Inc., 29011 Commerce Center Dr, Valencia, CA, USA ● Majorel, USA, Inc., 400 Executive Center Drive, Greenville, SC, USA ● Req #3514
    Tuesday, September 6, 2022
    Position Summary:Position is responsible for coordination, planning, management and execution of special projects assigned to the operational unit.  Required to meet standards to include deadline and quality requirements. Identifies needed resources. May assemble a team and assigns tasks and responsibilities. Required to act independently to complete assignments.  Reporting and other duties may also be assigned.   Overall Responsibilities: ·      In collaboration with various departments, review ... More
  • Detroit, MI, USA ● Req #2367
    Friday, September 2, 2022
    Position Summary: Train and facilitate adult classroom training in support of client programs to ensure superior workforce preparation; specifically with front-line representative level employees (agents, advocates, representatives, support engineers). Training may be delivered in live classroom setting or virtually. Responsible for the delivery of training curriculum to various audience members within contact centers including agents, supervisors, managers or quality team members in the ar ... More
  • Greenville, SC, USA ● Greenwood, SC, USA ● Majorel, USA, Inc., 400 Executive Center Drive, Greenville, SC, USA ● Req #3591
    Thursday, September 1, 2022
    Position Summary: The customer service/technical support representative handles customer questions and resolves customer’s technical issues. The diagnosis and provision of a path to resolve inquiries and technical issues related to all aspects of our client’s product line are the main responsibilities of this position. This position will start as a work at home agent with the expectation of returning to the site at some point.   Please note you MUST live within 30 miles of ... More
  • Auburn Hills, MI, USA ● Dearborn, MI, USA ● Detroit, MI, USA ● Majorel US, Inc., Detroit, MI, USA ● Req #2758
    Tuesday, August 9, 2022
    Position Summary: The Workforce Coordinator is responsible for overall management & direction and motivation of the workforce Analysts and SMEs. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly.  Monitors service levels and directs real-time forecasting to meet service levels. Provides advice to management on the most efficient and cost-effective strategies to deliver on service lev ... More
  • Majorel US, Inc., 8380 S Kyrene Rd, Tempe, AZ, USA ● Req #3396
    Wednesday, July 27, 2022
    osition Summary: This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications.  This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, te ... More
  • Majorel, USA, Inc., 400 Executive Center Drive, Greenville, SC, USA ● Req #3282
    Friday, July 8, 2022
    Position Summary: Train and facilitate adult classroom training in support of client programs to ensure superior workforce preparation; specifically, with front-line representative level employees (agents, advocates, representatives, support engineers). Responsible for the delivery of training curriculum to various audience members within the contact center including agents, supervisors, managers or quality team members in the area of Sales, Service or Technical Support. During Agent Tra ... More
  • Arizona, USA ● Arkansas, USA ● Florida, USA ● Georgia, USA ● Idaho, USA ● Iowa, USA ● Kentucky, USA ● Michigan, USA ● Montana, USA ● Ohio, USA ● Oklahoma, USA ● Pennsylvania, USA ● Tennessee, USA ● Texas, USA ● Req #3134
    Tuesday, June 21, 2022
    Open to Residence of Open to residents of Arizona, Arkansas, Idaho, Iowa, North Carolina, Georgia, Florida, Virginia, Kentucky,  Montana, Oklahoma, Tennessee, Texas.  Position Summary: The Business Development team is responsible for designing customized solutions for our clients. We understand the unique business models and current and future needs of our clients and design solutions in close cooperation with them, and then subsequently guide in implementing the solutions.  We achieve ... More
  • Majorel, USA, Inc., 400 Executive Center Drive, Greenville, SC, USA ● Req #2550
    Tuesday, April 5, 2022
    Position Summary: Train and facilitate adult classroom training in support of client programs to ensure superior workforce preparation; specifically with front-line representative level employees (agents, advocates, representatives, support engineers). Training may be delivered in live classroom setting or virtually. Responsible for the delivery of training curriculum to various audience members within contact centers including agents, supervisors, managers or quality team members in the ... More
  • Majorel, USA, Inc., 400 Executive Center Drive, Greenville, SC, USA ● Req #2615
    Tuesday, March 29, 2022
    Position Summary: The Operations Manager oversees the daily performance of call center supervisors and their respective teams. This includes the analysis and review of the day-to-day operations, budget management, team development, and client satisfaction Overall Responsibilities: Lead, manage and develop supervisors through interactions and motivation Foster a culture of team spirit and hospitality Highly visible and accessible to team via floor presence Perform supervisor duties as required T ... More
  • Detroit, MI, USA ● Majorel US, Inc., Detroit, MI, USA ● Req #2512
    Tuesday, March 8, 2022
    Position Summary: The Workforce Supervisor is responsible for overall management & direction and motivation of the workforce Analysts and SMEs. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly.  Monitors service levels and directs real-time forecasting to meet service levels. Provides advice to management on the most efficient and cost-effective strategies to deliver on service level a ... More
  • Detroit, MI, USA ● Majorel US, Inc., Detroit, MI, USA ● Req #2361
    Tuesday, February 8, 2022
    Position Summary: The Quality Coach provides support and Interaction monitoring support (as applicable) for a program or a vertical account either within a site and/or across multiple locations. This incumbent will conduct both Process Level and/or Agent Level contact Interactions between a Contact Center Representative and our client’s End User. This individual is responsible for the accuracy of evaluations, interaction assessment. Additionally, this individual contributor influences ag ... More